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FAQ

How do I track my order?
 

Once your order has been processed and you will be sent a tracking along with the name of the carrier to the email that is provided at the time of purchase. Tracking number is not provided for standard ground shipping. 

 

 

 

What are your delivery options?
 

We offer standard ground shipping and overnight shipping to anywhere within the United States.. All purchases over $100 are subject to free standard ground shipping.

 

 

 

How do I return an item?
 

If you are not satisfied with an item it can be exchanged or returned for store credit only within 7 days of receiving items. Returns and/or exchanges are to be approved on a case by case basis. Send e-mail toInfo@shopmynoir.com 

How can I contact you?

We can be contacted by phone at 346-704-0642, by email atInfo@shopmynoir.com, or by completing the information form above and we will respond within 48 hours. 

 

 

Do you provide custom and wholesale orders?
 

Yes, we do provide custom orders as well as whole slae. Contact us atSales@shopmynoir.com to discuss and place custom orders and wholesale orders. Wholesale packages start off at $750, bundles vary depending on inch and texture. 

 

 

 

How long is your shipping process?
 

Orders are typically processed withing 24 hours of placing your order, unless it is an overnight order placed before 12 noon. Once the order is processed the order will then be pulled for shipping and shipped to the address on file. Shipping time typically takes between 4-6 business days.

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